Draft — awaiting legal review. This page is laid out and ready for content, but the wording must be supplied or approved by a qualified adviser before it is published. It is not published policy and it should not be relied on. Stripe will not approve a live account without finalised terms, privacy and refund policies.
Structure
What this page must cover.
The headings below are the required structure, taken from the build brief. The content beneath each one is what needs to be written and approved.
Monthly subscriptionCancels at the end of the period already paid for. No part-month refund.
The joining feeCharged at Entry and Expert. Refundable before onboarding starts, and not refundable once it has. The cut-off must be stated precisely.
Elite and HighestNo joining fee, so there is no fee refund to define. Confirm the subscription position.
The 30-day onboarding programmeWhat the fee buys, and how completion is defined for refund purposes.
The six-week hand-held service£500, free to everyone who joins initially. State when the free period ends and what happens after.
The marketplace feeWhether the ten per cent is refundable if a collaboration does not complete.
Consumer rightsThe statutory cancellation right, and how it interacts with the joining fee and digital access.
How to request a refundThe route, the information required, and the response time.
ExceptionsWhat is not refundable, and why.
The other policies
All four, in one place.
Terms
The agreement between Brandscaling and the member.
